FAQ
- Do you offer express postage?
- We do not offer this as standard however, if you have left gift-buying to the last minute, please reach out via email and we will do our best to get your order to you asap.
- Do you have set days that you post orders?
- We generally post orders on a Tuesday and Friday however, we can sometimes be there on a Monday, Tuesday, Thursday and Friday if things get busy! The only day we do not post is on a Wednesday when we are at Eumundi Markets.
- When I send an email/ customer message, who am I speaking to?
- You will be speaking directly to the owners, Steve or Claire.
- I am purchasing a gift and would like a note to be included in the order - is this possible?
- Absolutely! Just write your personalised message in the notes section and Claire will add it to your order.
- My order has arrived damaged- what do I do?
- Please send an email to thechillitribe@outlook.com and we will replace the damaged goods free of charge.